Read this guide and you’ll discover:
✓ The three most common ways IT services companies charge for their services, and the pros and cons of each approach.
✓ A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
✓ Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
✓ How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
✓ 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.