The Top 4 Reasons Why You’ll Want To
Work With Hammer Tech For Your IT Projects And Support:

1. Highly responsive and easy to communicate with. The average response time for customer support tickets 7 hours 4 minutes. We guarantee a response to every ticket within 60 minutes or less.

2. Flat, transparent pricing: Other IT companies nickel and dime you every time you turn around. With us, you pay one flat, transparent monthly price -- No onboarding fees, no hidden costs.

3. We SPECIALIZE in Non-Profits:  We know your businesses is not a one size fits all. You deserve an IT company who knows and understands your business, and you shouldn’t have to pay us to learn on your dime.

 

4. We Answer Our Phones LIVE: You’ll never call our office and be put into the phone-tree jungle. Every call is answered in three rings or less by a native English speaker.

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Your organization depends on your IT systems. We’re confident that we are one of the very few network services, computer support, or IT consulting business in the Texas Hill Country that provides these benefits to your business.

If that's not enough for you, here are some more reasons you can depend on Hammer Technical Services to keep you and your business up and running:

  • We Help You Get and Stay Compliant: We specialize in taking care of foster care/adoption agencies and churches. We understand the real needs of these businesses around Compliance and Security, so we can help remove the headaches and risks associated to this highly regulated industry. We stay on top of the industry regulations and help advise you of the changes, and what the changes mean to you.
     

  • We Know Your Software: Our team is trained and certified in supporting the software most child placement agencies use. Not only that, but our CEO has pastored a church for more than twenty years. This is a huge benefit for your clients as we can provide the right answers faster and we know how to keep the data inside of your programs safe.
     

  • We Take Security Seriously: Our HTS Security Shield package covers everything you need to ensure that your network and client’s data is safe. Everything from encrypting all your data to securing your network from the outside world, we have it covered. We take the time to look at everything your company is doing and make sure nothing is missed.
     

  • Speak To A Real Person: No one wants to call a machine about problems with their machines! At Hammer Tech, we make sure that all calls are answered live so you speak with a real person to get things figured out and resolved as quickly as possible.
     

  • No Geek Speak: You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our team talks in a user-friendly way that is supportive and helpful. We pride ourselves on being able to explain complex technical issues in a clear and concise manner, that is easy to understand.
     

  • We Do IT ALL: We are a one stop shop for all your IT needs. We do everything from IT Services, Cybersecurity Protection, Phone Systems, Hosting, Surveillance Cameras, Door access control, Structured Cabling and everything in between. We even take on all your support with your tech and software vendors. This allows you to focus on your business and what goals you want to achieve next, rather than spending time trying to keep on top of your tech needs.
     

  • We Guarantee Your Satisfaction: We know you will love the Hammer Tech experience so much that we guarantee it with a 100% money back guarantee for the first 60 days. If for any reason you are not completely satisfied, we will give 100% of your money back. We are proud of the work we do, and we stand behind it.
     

  • Quick Response: Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
     

  • Experienced: Our technicians have decades of experience, not just in the technology field, but in working with foster care/adoption agencies and other non-profits. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
     

  • Business Savvy: We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
     

  • Proactive: Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
     

  • Comprehensive Project Management: Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.